Refund Policy

Before contacting Dancx to request a refund, you may need to check whether your order is eligible for a refund. Important Note for Third-Party Store Purchases: Dancx does not process refunds for purchases made through the Apple App Store or Google Play Store. Dancx does not have access to your payment details or user data (including email addresses) for these transactions. All refund requests for such purchases must be submitted directly to Apple or Google in accordance with their respective refund policies. The following products are not eligible for return: - The license of the purchase is expired, which means the purchase has exceeded the product's specified period. Besides, for a few products that are sold by credits, hours, or characters, the credits, hours, or characters have been used up though the subscription expiration date was not reached; Or the subscription is expired but the credits, hours or characters has not been used up. - The purchase has exceeded 30 days from the initial payment date. The following products are subject to a 7-day money-back guarantee due to the instantaneity nature of recovering data. In the event that the product is a consumable item, such as points or credits, refunds will not be supported once such items have been consumed, notwithstanding that the item has not expired. - The product suggestion can’t be met. Dancx encourages you to read the product description and try the free trial version before making the final purchase decision. - Paid trial subscription service, unless you cancel at least 24 hours before the end of the trial period. - An unauthorized payment was made due to credit card fraud or other reasons. Dancx recommends you contact the card issuer if there is any suspicion of fraud or unauthorized payment. As Dancx cooperates with an independent payment platform, it's impossible to monitor authorization during payment. - The confirmation email was not received within one hour. Ordinarily, once an order has been validated, Dancx's system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typo, etc. In this case, you should contact the Dancx Support Team. - Purchase of a wrong product, which has already been followed by the purchase of the correct product from another company. - Dancx Product price differences between different regions. - A refund request for part of a bundle. Dancx cooperates with a third-party payment platform that does not support any partial refund within an order; whereas, Dancx may refund the whole bundle after you’ve purchased the correct product separately within the purchased bundle's guarantee period. - A 'change of mind' after purchase. - A refund request for the renewal order with personal reasons like "I don't know it was renewed" or "I don't need it anymore". A notification email would be sent to you 15 days ahead of the deduction date. The auto subscription can be canceled at anytime before the deduction time. - A refund request due to technical issue, with the customer refusing to cooperate with the Dancx Support Team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the Dancx Support Team. - Products purchased through individual sellers, authorized resellers, third-party platforms (e.g., Apple App Store, Google Play Store). Dancx cannot process refunds for these purchases as we do not hold the transaction data. Please contact the respective platform directly. - Any Dancx product purchased from any seller other than Dancx may only be returned to your seller from which the product was purchased, in accordance with that seller's return policy, if any.

Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable unless otherwise stated herein or is required by applicable law. However, for purchases made through the Apple App Store or Google Play Store, their respective refund policies shall prevail. Dancx does not have the authority to override the refund decisions made by these platforms.

If you are an EU user, you have a period of 14 days to withdraw from a contract, without giving any reason, and without incurring any costs. Subject to above clause, to exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an e-mail. You may submit the Withdrawal Request at My order -> Order History -> Refund, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse to you all payments received from you. We will make the reimbursement without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you have been presented with and you have provided your prior express consent to begin the performance during the right of withdrawal period and acknowledgement that you will lose your right of withdrawal, then, unless the Service is defective, you will not be eligible to a refund in relation to digital content and will only be eligible to a proportional refund in relation to digital service. If this provision applies, we will provide you with a copy of the confirmation of your prior express consent and acknowledgement on a durable medium. Important Note for EU Users on App Stores: If you purchased the Service via Apple App Store or Google Play Store, you must exercise your right of withdrawal directly through those platforms. Dancx cannot directly process these requests or issue reimbursements for Store transactions.

The following purchases are eligible for return: - Purchases were made for Additional Services outside of the product purchase, without knowing that they can be removed. Refunds are applicable only for the fees of Additional Services. - Purchase of the same product twice or purchase of two products with similar functions. - Purchased of a wrong product without using it, but you then placed the correct order from Dancx. - You don’t receive the confirmation email within 24 hours of purchase, failed to get it after contacting the Dancx Support Team, and have not received a timely response (within 24 hours) from the Dancx Support Team after making contact. - Software purchased has terminal technical problems, and no solution has been provided within 7 days. Dancx will refund the purchase price if you don't want to wait for a future upgrade. For eligible refund scenarios, please log in to Dancx Account Center to submit the refund request only if you purchased directly from our website. CRITICAL DISCLAIMER: Even if your situation meets the eligibility criteria above, if your purchase was made via Apple App Store or Google Play Store, the final refund decision rests solely with Apple or Google. Dancx cannot force these platforms to issue a refund, nor can we issue a direct refund to you as we do not hold your payment funds.

Please note that once a refund is issued, the corresponding license will be deactivated, and it is required to uninstall the software from your computer.